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MobileAssist™: Everything you need at your fingertips when responding to an emergency. Regional Dispatch, Hydrants, Preplan, AVL, Directions, and more!
And check out our newest product CertAssist™ for managing any training and recertification process, especially the CT POST recertification process. Click here for details.
Telepartner has worked with the Capitol Region Council of Governments, or “CRCOG”, for over 20 years, creating and supporting wireless mobile solutions for Police, Fire, and EMS for a diverse set of the region’s public safety organizations.
As a regional mobile solution provider, Telepartner interfaces with many of the Dispatch vendors in Connecticut. Our architecture makes it easy to interface with any CAD vendor’s software.
Telepartner listens to its community of users, adding functionality that puts critically important information in front of the user in one place with minimal user interaction. This is why we have so many satisfied customers!
CT POST Recertification Training requirements get more complex as time goes by, and are best tracked with software specifically designed to those requirements. Track both POST and non-POST training as well with our powerful, cloud-based software that lets you do your job without the need for inventing spreadsheets or figuring out how to configure other third party tools to do the job. Everything you need is there out-of-the-box. And if there is a report or query we are missing, let us know, we'll add it for you! See more details by clicking here.
Telepartner can do virtually all the work for you integrating our mobile client with any CAD vendor's software. By querying the state of the CAD (calls and units) at an interval, our software does all the rest. We notify users when calls get created, dispatched, or closed, and when units come online, go offline, or change status. We identify these changes in the state of each object and push this information instantly to each mobile unit. Custom code for this interface is only required if you wish to enable special buttons in the client (such as "Enroute" or "Arrived") to be passed to and processed by the CAD server.
This information can be shared regionally, even by users of different CAD systems. Great for mutual or automatic aid, a foreign unit can see your calls and units with just a couple clicks.
Telepartner has integrated with Firehouse Preplan to pull address specific preplan information from their database and display it at the click of a button in our application. We can make this information available to any other agency that also uses our Mobile Assist™ technology. Don’t use Firehouse for Preplan? We can create an interface to your preplan data as well.
This information can be shared regionally, even by users of different CAD systems. Great for mutual or automatic aid, a foreign unit select a location in your town and instantly access the same preplan information you can see.
Telepartner has expertise with GPS reporting modems, especially those from Sierra Wireless™ as well as the ability to receive GPS location data from tablets such as the Apple iPad™ and Android based devices. Live location data can be seen on a map and in table format, and playback features are available as well.
Telepartner can integrate any map layers you provide to make your map look however how you like, with the features you need available to display and/or query. We can provide street centerline maps, or use your custom ones. Based on the quality and features of the centerline layer, we can even offer some route calculation and display it on the map, and a feature to geocode and find addresses on the map as well. A new measuring tool is great for quickly ensuring hoses will reach their destinations.
These map layers can be shared regionally, even by users of different CAD systems. Great for mutual or automatic aid, a foreign unit can see your parcel, buildings, even your hydrants (and their flow and status).
Telepartner can show you where your hydrants are on the map, and can color code them based on the size of the main connecting them or their measured flow, if that is available in the layer. But the really powerful feature we offer is a component that lets you mark hydrants offline and back online again in real-time. This can be integrated right into the application in the field, so your personnel can mark a hydrant out of service. You can also make this feature available to your Water or Public Works agency. When they bring a hydrant in service or out of service, this gets reflected immediately on the map in the field. Alternatively, we can offer an API to integrate with an existing system, so no additional human interaction is required. We are extremely flexible in offering different ways to keep track of hydrant statuses.
Map Markers are flexible and configurable. You can easily place a marker anywhere you wish on the map. During emergency weather situations, you can track wires down, trees in the road, temporary stop signs where traffic lights are out, anything you wish. When adding a marker, you can easily add photographs or any other attachments to them. Work flow options allow you to track status changes and current responsibilities. You can provide an expiration date/time, and the marker will automatically close and be removed from the map, great for parades or other scheduled activities.
Telepartner has "Chat" service technology that can not only make it possible for your mobile units to message each other, they can also create "Chat group" rooms that are like a conference room chat, allowing users from different agencies to join the group chat or to message across agencies.
We have been using Telepartner Mobile Assist for years. The improvements that have been made over the years have turned it into software that was nice to have to a tool that is a necessity. All the information that our Officers need is at their fingertips; preplan, hazardous materials, contact information, routing, hydrant locations….etc. We no longer have to rely on outdated “run books” for our information, with the integration of Firehouse and our CAD, we have the most current up to date information available immediately. Deputy Chief James Nolan, Shaker Pines Fire Department.