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Telepartner Mobile ASSIST


Telepartner Mobile ASSIST™ Benefits and Features

Mobile Assist is Telepartner's Powerful mobile CAD client.  It can be used by Police, Fire, or EMS users, with several unique features especially useful for Fire users.  It is browser based, allowing it to run on virtually any platform (Android, iPad, or Windows based tablets or any PC).  This map centric tool is a powerful and rich real-time display of what is happening, with two-way communications built in.    And our client is "CAD Agnostic", meaning you don't have to use our CAD to use our powerful Mobile Assist client.  We make interfacing to virtually any CAD vendor's data very easy, with minimal effort required by the CAD vendor.

Rich Regional Data Sharing Features

Our approach provides easy access on a mobile device to Dispatch status and details, AVL location of units, one-click access to Preplans, realtime hydrant status displayed on the map, and other mapping layers of multiple agencies in one place.  Once integrated and deployed, you control what other towns who also use our Mobile Assist product can see of your information.  Regional data sharing is a key architecural component of this product.  There are often several other agencies with which you provide or receive Mutual Aid.  If these other agencies also participate with Telepartner Mobile Assist, then each can see each other’s calls, units/status, AVL, Preplan, and Hydrant information at the click of a button.  Whatever you can see, you can allow other agencies to see as well.  You control how much of your information is shared, and with whom.

Real-time Dispatch information

Our users report that they often see the call details on their screen moments before the tones and details come over the radio.  Our real-time interface is flexible and can be made to work with third party Computer Aided Dispatch (CAD) systems purely through reading the dispatch system’s database.  For read-only access, it often requires no changes to any of the CAD Vendor’s code.

Real-time Hydrants

We not only show you where your hydrants are on the map, we offer a component that lets you mark hydrants offline and back online again.  This can be integrated right into the application in the field, so your personnel can mark a hydrant out of service.  You can also make this feature available to your Water or Public Works agency.  When they bring a hydrant in service or out of service, this gets reflected immediately on the map in the field.  Alternatively, we can offer an API to integrate with their existing system.  We are extremely flexible in offering different ways to keep track of hydrant statuses.


Telepartner has integrated with Firehouse Preplan to pull address specific preplan information from their database and display it at the click of a button in our application.  We can make this information available to any other agency that also uses our Mobile Assist™ technology.  Don’t use Firehouse for Preplan?  We can create an interface to your preplan data as well.

AVL – Vehicle locations on the map

Telepartner has expertise with GPS reporting modems, especially those from Sierra Wireless™ as well as the ability to receive GPS location data from tablets such as the Apple iPad™ and Android based devices.  Live location data can be seen on a map and in table format, and playback features are available as well.  


When responding to a call, especially for Mutual Aid in a town you may not be familiar with, a single click will get you routing/directions.  On the iPad, you will be directed to the Maps application and can receive turn by turn directions.  

Simplified Integration

Telepartner has perfected the art of interfacing with different Dispatch systems, Preplan databases, and AVL reporting devices.  If a Dispatch system keeps its state in a modern relational database (as all do) then Telepartner can simply query its state and take the appropriate action when it changes.  


Realtime Hydrant Management


Realtime Hydrant Management Benefits and Features

The vast majority of Fire Departments I've talked to have an arms-length relationship with the public works or water management department or organization that manages Fire Hydrants.  Issues with hydrants discovered by the Fire Department are phoned in.  When hydrants are being shutoff or brought on line, either permanently or for maintenance, it is usually communicated via email or phone call.  Stations get notified, and update this information on a whiteboard. 
But wouldn't it make so much more sense if, when a hydrant goes offline, it immediately displays on a tablet or laptop mounted to each apparatus as a big X on the map?  And when a crew finishes work and turns the hydrant back on, it immediately displays as available on any apparatus heading towards a fire near there?
That is what Real-time Hydrant Management is all about.   If desired, we can work with those managing the hydrants and water supply, integrating with their software to automatically receive updates as they work, so we can update our maps.  If that is not practical, or to get the benefits before such integration can be implemented, there are other alternatives.  The person in dispatch who receives communication about hydrants going in/out of service can use our application to mark them in or out of service manually.  Again, no need to call each fire station and update a board, this information becomes instantly available in our Mobile Assist client software.  

AVL Tracking and Playback


AVL Tracking and Playback Benefits and Features

Many agencies already integrate AVL data into their CAD system, so dispatchers can see in real-time where their resources are.  By integrating with Telepartner's AVL Tracking server, you get the same benefits, plus more.  Once integrated, unit locations become available for displaying on our Mobile Assist mobile client map.  The customer determines, based on user roles and privileges, who gets to see what AVL data.

Regional Benefits

There are regional benefits, as you can also specify users from other jurisdictions and agencies the privilege to see where your units are.  This can be incredibly useful during larger emergencies, allowing a regional EOC to visualize where units from multiple cooperating agencies are located.  


Want to see where a certain unit was during a particular time period? Our software makes it very easy to select the unit and timeframe and see its path on a map.  Playback is available, indicating the unit's exact location and speed at each report stored.  


Heartbeat CAD

Heartbeat CAD Benefits and Features

HEARTBEAT Computer-Aided Dispatch provides cutting edge technology to dispatchers so that the public safety departments of your municipality will be at the right place, with the right manpower, ready to help. And they’ll be there in a heartbeat.


  • A single CAD installation can support multiple municipalities, and multiple departments within each, supporting combined or regional dispatch centers.


  • Dedicated Call Taker, Dispatch, and Query screens. 
  • Configure users to have just one function (call taker, dispatcher) or all functions for smaller operations.  
  • Fully integrated with third party scripted call taking software such as Powerphone and Priority Dispatch
  • Easy screen navigation
  • Multi-view and real time maps provide caller location, incident location, and available response units
  • Situational and event-waiting notifications
  • Timers to notify when units are in particular status for too long


  • Call taker can specify to dispatch one or more departments (Police, Fire, EMS) from the same call.
  • Dispatch, relocation, and return solutions for all public safety units based on events happening throughout the municipality.


  • Provides comprehensive data via interfaces with 911 Call Handling, GIS, AVL, MDT, COLLECT, and other applications
  • Integrated with Firehouse notification services such as Locution
  • Real time tracking of responding units
  • Unit recommendation based on type and geographical availability
  • Targets specific addresses for special responses
  • Configurable reporting and auditing capabilities
  • Interfaces with CT:CHIEF and virtually any other third party RMS systems
  • Integration interfaces with downstream reporting systems such as Firehouse and other third party Fire, Police, and EMS reporting systems.
  • Alert system and display when a tagged location is dispatched
  • Towing Module supports on request as well as managed rotational towing with multiple rotation definition support





CTCHIEF RMS Benefits and Features

CTCHIEF is a powerful and comprehensive browser-based records management system that organizes, stores, and transmits secure law enforcement and public safety information.  It can stand alone or interface with our Heartbeat CAD or any other CAD system.  It streamlines your reporting process by managing the workflow, ensuring required incident reports get written and approved.  Demographic information is entered just once, often in the CAD, and made available with a click when creating your report.  DMV data can also be used to verify a person's identity, or provide it to add to the master name index if not on file yet.  eCitations, MMUCC crash reports, and statutory traffic stop "racial profiling" reports are automatically submitted to the state with no user managment required.   CISS (Connecticut Information Sharing System) is fully integrated for automated and automatic early arrest reporting to the courts with no manual intervention.   Monthly NIBRS (or UCR in the short term) report generation is a breeze.  Fully automated, simply click a button to produce the output file, and email it to the state once a month.  Great property logging and tracking is included.  Booking and jail cell management is included.  This is virtually all you need to run your department smoothly and efficiently.  


  • For CT customers - hosted on servers located at CJIS, accessible via PSDN network and from mobile devices in the field for very low hardware maintenance cost.
  • Fully NIBRS and UCR compliant, fully CISS L1 compliant
  • Master Indices for People, Vehicles, Locations, Property and Organizations
  • Comprehensive and intuitive Workflow Management prevents missed or lost reports
  • Incident Reporting, integrated with CAD and NCIC/COLLECT data for quicker data entry
  • Case Management
  • eCrash Reporting (MMUCC v4 compliant, automatic submission to DOT)
  • eCitation (integrated with automatic submission to CT Infractions Bureau)
  • Arrest & Booking (with immediate and automatic CISS submission)
  • Bulk Arrest capabilities
  • Property & Evidence Management
  • Warrants
  • Field Interviews
  • Use of Force reporting
  • Photo Lineup Module 
  • Training Module – keep track of your officer training 
  • Comprehensive Queries and Management Reports
  • COLLECT Verification of Persons and Vehicles
  • Narrative Templates Capability
  • Data Sharing with other participating town
  • Integration with CISS, CAPTAIN, HeartbeatCAD and other third party CAD systems
  • Available in station and on mobile device terminals